Customer Care

Refund & Return Policy

We want you to feel confident in every step. Review our hassle-free return protocols, condition requirements, and prompt reimbursement guidelines below.

30-Day Return & Exchange Window

At Selects Sock, we prioritize premium craftsmanship and your ultimate daily comfort. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 30 days of the recorded delivery date.

To be eligible for a refund, all items must remain in their original condition: unworn, unwashed, unaltered, and with all original brand tags, labels, and packaging intact.

Hygiene and Health Guidelines

Due to strict hygiene standards, socks that have been tried on directly against bare skin, laundered, or removed from their factory-sealed multipack packaging cannot be accepted for refund unless verified to have a manufacturing defect upon arrival.

How to Initiate a Return

The return procedure is straightforward and designed for prompt processing:

  1. Submit Request: Contact our support department via our Contact Us page, stating your order number, items to return, and the primary reason.
  2. Receive Authorization: Our team will verify eligibility and supply a dedicated Return Merchandise Authorization (RMA) number along with return shipping details within 24 to 48 business hours.
  3. Package Securely: Repack the items securely in their original packaging with the RMA code written clearly on the outer package slip.
  4. Dispatch Parcel: Send the package via a tracked carrier service to ensure safe and recorded transit.

Refund Processing & Payment Terms

Once your returned parcel is received at our logistics facility, our quality control inspectors will inspect the items within 3 business days. After inspection approval, a refund is issued immediately to your original method of payment.

Depending on your financial institution or credit card provider, the refunded funds typically appear in your account within 5 to 10 standard business days.

  • Original shipping charges are non-refundable unless the return is due to an incorrect or defective item sent by Selects Sock.
  • Customers are responsible for return postal costs unless agreed otherwise for verified damaged goods.

Damaged or Faulty Items

In the rare event that your socks arrive with a structural fault or yarn defect, please notify us within 7 days of delivery. Include photographic documentation of the defect to receive an immediate replacement at zero additional expense or a full refund including original delivery fees.

Policy last updated: September 2026. Governed under standard consumer trade principles.

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